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Early Termination Fee reimbursements

Here are some important things to know about ETF reimbursements:

• After submitting for reimbursement, you should know within 3 days if your submission was successful. Allow 15 days after meeting all requirements to receive your reimbursement.

• Reimbursement is for a maximum of 2 voice lines per account.

• Your trade-in device must be received and pass inspection before the ETF reimbursement will be issued.

• The amount paid will be equal to the ETF amount your previous carrier charges for the type of device.

• Max reimbursement per line is a $650 combined total for both ETF and device financing.

• Not included in reimbursements: taxes on ETF and any current or past due monthly service charges.

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When you should expect to receive your reimbursement

• Reimbursement generally takes place 15 days after the submission is approved and trade-in per line is received.

• Prepaid virtual cards are sent via a text message typically within 24-48 hours after the Day 15 date. If you don't see the message, you can access your prepaid virtual card information by checking your submission status page.

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Didn't receive or lost your Virtual Card SMS?

If you never received the SMS, or if you did but accidentally deleted it, you can still get your virtual card info by following these steps:

• Go to T-Mobile's Redemption Center.

• Select GET STARTED.

• Sign in to My T-Mobile with your T-Mobile ID.

• On the 'Submission Status' page, select the one that states PAID. This will expand it to see more information for that submission.

• Select REDEEM VIRTUAL CARD. You can also use the step by step walk through of this process found on our Switchers overview.

• Confirm the mobile number.

• Accept the terms and conditions.

• Once registered, a page displays your virtual card information.